SERVICES 
Organization Development Consulting, Training, 
Facilitation and Instructional Design Services

• Keynote Presentations
  
• Custom Program Design 
• Employee and Management Coaching
• Focus Groups
• Team Development
• Needs Assessments
• Climate Surveys
• Customer Service System Development

• Process Facilitation
• Individual and Group Problem Solving
• Organization Change Consulting
• Custom Manuals, Guides and Workbooks
• Group Facilitation, Retreats, Strategy sessions 
• Not for Profit Board Development
• Employee and Leadership Style Assessments

TOPICS, TITLES AND TRAINING SOLUTIONS
 For Employees or Managers

• The Power of Stories
• Coaching For Performance Improvement 
• Managing Customer Service Systems
  
• Delegation Skills 
  
• Strategies For Effective Meetings
  
• Communication Skills 
  
• Building a Motivational Climate
  
• Communicating to Resolve Conflict 
  
• Employee Participation Strategies
  
• Presentation Skills
   

• Team Building Strategies
• Leadership Styles 
  
• Team Problem Solving
  
• Leadership Without Easy Answers 
  
• Working With Difficult People 
  
• Managing Change Through People 
  
• Critical Thinking Skills
  
• Creative Problem Solving
• Creative Decision Making
• Team Leadership
• Myers Briggs Type Indicator